Ongoing support of software applications

We support all programming languages, CMS, and frameworks.

Our internal solution is Microsoft Azure, but we also work with all other hosting providers and on-premise solutions.

Software maintenance and software support complement each other but serve different purposes in the ongoing operation of a business application. Maintenance proactively ensures stability through updates, security patches, technical care, and adaptations to changed interfaces or new legal requirements such as the GDPR. Software support, on the other hand, responds to concrete user requests in day-to-day work, such as error reports, usability questions, or sudden disruptions. A professional IT maintenance service combines both pillars, so companies have a single point of contact for operations, further development, and user issues. TenMedia bundles this application management under one roof, including 24/7 monitoring, code versioning, and clearly defined response times within the agreed hourly contingent.

A continuous application management service covers the entire lifecycle of software after go-live. This includes technical software maintenance, updates and security patches, monitoring of servers and services, backup strategies, and the resolution of bugs and vulnerabilities. It is complemented by application support for end users, the integration of new interfaces, regular enhancements, and documented code versioning via Git. At TenMedia, a permanent in-house team of developers, project managers, and UX experts handles the complete ongoing software care. All services are mapped into a monthly hour contingent that scales flexibly with actual demand and can be extended on request to include graphic or editorial work.

Ongoing software care means continuous monitoring, fast bug fixes, scheduled updates, and a dedicated contact for new requirements. Operations remain stable without tying up internal resources. In this way, application management becomes the invisible but reliable foundation of every digital business process.

Ongoing application management is primarily aimed at SMEs, corporations, and public authorities, particularly KRITIS operators with high security and availability requirements. TenMedia takes over business software, ERP systems, and custom applications, each adapted to the regulatory and operational requirements of the respective sector.

Custom software is tailored to a company's specific processes and therefore faces different demands than off-the-shelf software. Without a dedicated maintenance service for custom software, the central contact for updates, bug fixes, and further development is missing after go-live. Precisely because no vendor automatically delivers patches, ongoing software care is essential to close security gaps, keep dependencies current, and adapt the application to new requirements. TenMedia also takes over application management for projects that were not built in-house. After an initial code audit and onboarding phase, we seamlessly integrate the application into our software maintenance service and start continuous care.

Yes. ERP application management is even particularly critical because an ERP system bundles financial accounting, inventory management, human resources, and other core processes. Without maintenance, there is a risk of outages, legal problems with new statutory requirements, and interface errors to connected systems. Typical annual maintenance fees for ERP applications range between 12 and 25 percent of license costs. External ERP application management typically includes updates, customizing adjustments, interface care, database optimization, and application support. TenMedia handles application management for ERP systems and custom-developed business software alike, including legally relevant adjustments, regular audits, and a personal contact from our permanent Berlin team.

Maintenance of business software should not follow fixed cycles but be demand-driven and continuous. A monthly baseline effort for updates, security patches, and technical software care is recommended, supplemented by quarterly reviews and permanent 24/7 monitoring for business-critical services. Gartner estimates annual maintenance costs at 15 to 25 percent of total IT expenditure, depending on complexity and user count. Particularly for SMEs, a fixed IT maintenance service is economical because it avoids unplanned extra effort due to outages or missed updates. TenMedia agrees individual hourly contingents starting at eight hours per month, tailored to the actual maintenance volume of the respective business software.

Yes. Without regular updates, security gaps grow, performance declines, and interfaces break on version changes. Updates are therefore a core component of every IT maintenance service. They cover the operating system, frameworks, libraries, and the actual application, ideally tested before being deployed to production.

24/7 monitoring watches applications, servers, databases, and interfaces around the clock and immediately reports deviations to the technical team. Availability, response times, utilization, outages, and security-relevant events are captured. For business-critical software, proactive intervention prevents long downtimes and the associated revenue losses. For KRITIS operators, this safety net of monitoring, clear SLA response times, and reliable application support is regulatorily relevant. TenMedia monitors every customer project with automated monitoring, supplemented by alarm chains via email, ticket system, and telephone. In an emergency, the team also intervenes outside regular service hours, provided a corresponding SLA tier has been agreed.

Taking over an existing application begins with a non-binding initial conversation and a review of the technical documentation. We then conduct a code audit in which architecture, security posture, dependencies, and open technical debt are evaluated. On this basis, we draft an onboarding plan, set up monitoring, backups, and code versioning, and define responsibilities and response times. We then integrate the project into our software maintenance service and start ongoing software care. At TenMedia, the entire project takeover takes place within the agreed hourly contingent, so no additional setup fees apply. Long-term maintenance contracts are also possible for software that was not developed by us.

The cost of a software maintenance service depends on the scope and complexity of the application. Industry-typical rates are 15 to 25 percent of the original development or license costs per year. TenMedia bills via a monthly hour contingent starting at eight hours at significantly reduced rates compared to individual bookings.

An external IT maintenance service relieves internal teams, reduces outage risks, and secures access to specialized know-how. It offers predictable monthly costs, defined SLA response times, and continuous further development. Especially for SMEs and KRITIS operators, this is usually more economical than an in-house maintenance department.

We have 24/7 monitoring on every customer project. In case of acute failure, we receive various alerts, so that we can act immediately.