What does software development at TenMedia cost?

Question 1

Are there any hidden costs?

Answer

Our current hourly rates and package prices for standard services are clearly listed on our pricing page. For individual development projects, we always provide a binding cost estimate. All prices are exclusive of statutory VAT. Before the start of a project, we always conclude a written service or work contract in which all conditions are clearly stipulated—including any special items such as travel expenses, weekend/holiday surcharges, or license costs. Translated with DeepL.com (free version)

Question 2

How does the transition from another service provider to TenMedia work?

Answer

We regularly take on projects during ongoing operations. The process is clearly structured: code audit, documentation review, knowledge transfer with the existing team (or directly through the codebase), then gradual takeover. The transition typically takes two to four weeks — depending on the system's complexity and input from the previous provider.

Question 3

Are we locked into a long-term contract?

Answer

No. Maintenance and service contracts can be terminated with four weeks' notice. The source code belongs to the client — we use standard technologies, no proprietary frameworks. In case of a transition, we hand over everything with proper documentation. We retain clients through quality work, not contract clauses.

Question 4

What happens if the project doesn't go as planned?

Answer

Before the project starts, we provide a binding cost estimate. During implementation, there are regular milestone check-ins and weekly status reports. If the scope changes, we discuss it transparently before continuing.

Question 5

Why are the hourly rates higher than offshore providers?

Answer

We develop 100 percent in-house in Berlin — exclusively with permanent employees, no freelancers. That means: no communication overhead across time zones, dedicated contact persons who know the project, and processes certified under ISO 27001 and ISO 9001. In practice, this leads to less rework, faster alignment, and predictable outcomes. The total cost of ownership is often lower than with seemingly cheaper alternatives.

Question 6

Is a fixed price possible for further development of software developed elsewhere?

Answer

No. For software not developed by us, billing is based on hourly rates and actual time spent. The reason: without full knowledge of the codebase and architecture, the effort for extensions and modifications cannot be reliably estimated. Fixed-price contracts are only available for new development and relaunches.

Question 7

How quickly can a project start?

Answer

That depends on current capacity. For maintenance contracts, onboarding usually begins within four to eight weeks. For development projects, we start accepting offers within eight to twelve weeks.

Question 8

Are there special conditions for public institutions?

Answer

We are listed in Germany's Official Registry of Pre-Qualified Companies (AVPQ) and have been working with public sector clients for years — from Berlin authorities to federal institutions. Our processes are aligned with procurement procedures, and references are available. We're happy to discuss individual conditions on request.

Question 9

What happens if more hours are needed in a month than booked?

Answer

Minor fluctuations are balanced through the flexible hour contingent. If significantly more hours are required, these are billed at the respective employee's hourly rate in the following month. It is therefore recommended to choose a contingent that matches the expected workload in order to benefit from the lower contingent hourly rates.

Question 10

What happens if fewer hours are used than booked?

Answer

50% of unused hours expire at the end of the month, the remaining 50% are carried over to the following month. It is therefore recommended to choose a contingent that matches the expected workload.

What does software development at TenMedia cost?

Our hourly rates

Custom software development

Maintenance packages: Predictable costs, dedicated contacts

No fixed contingent needed? Service contract.

Service Level Agreements

Outside business hours

Why companies work with us

Payment models at a glance

Monthly billing

Progress payments

Code for Equity

Charity Coding

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