Software for Service Providers
Applications for SMEs and corporations
Software for service providers serves to optimise business processes. Service companies use it to make their daily workflows more efficient and to improve their customer relationships. TenMedia develops and maintains tailored industry solutions from Berlin: secure, scalable and GDPR-compliant.
Development and maintenance of industry software
Whether industry software for skilled trades, commercial software for service providers or ERP systems for staffing services: dedicated software solutions are indispensable for a wide range of trades. TenMedia develops industry software that fits the processes exactly and supports it long-term.
The advantages of software for service providers
Thanks to its modifiability and its exact fit for specific industry needs, custom software is particularly advantageous for SMEs. Apps and desktop applications tailored specifically to service providers offer:
Efficiency gains
Automation of processes and reduction of manual tasks.
Improved organisation
Central management of all important data and processes.
Optimal use of resources
Software for service providers enables efficient planning of resources.
Competitive advantage
Increase in productivity and customer satisfaction.
Better customer service
Personalised communication through a CRM for service providers.
Well-founded decisions
Access to detailed reports and analyses.
Industry software: our services
TenMedia develops, optimises and maintains software for service providers across various industries. This industry software covers a broad spectrum of digital solutions:
Customer Relationship Management (CRM)
Management of customer interactions and data to improve customer service and customer loyalty.
Enterprise Resource Planning (ERP)
Integrates business processes and resources in one system for efficient planning and control.
Project management software
Planning, coordination and monitoring of projects for task and schedule management.
Human Capital Management (HCM)
Software for personnel administration, payroll and employee development.
Collaboration software for service providers
Promotes collaboration and communication in the team through shared tools and workflows.
Asset management software
Management and monitoring of company resources and assets.
Database management systems (DBMS)
Efficient storage, organisation and retrieval of large volumes of data.
E-commerce software
Solutions for online trade and the sale of products and services.
Content management systems (CMS)
Creation, management and publication of digital content.
How we develop software for service providers
Planning & conception
Exploration and quotation
In a non-binding first meeting, the requirements of the project are defined together with the potential client. A tailored quotation is then prepared.
Project planning
After the order is placed, the course of the project is planned and a schedule for the technical and graphic implementation is created, with all milestones and coordinated with the team.
Project management
Continuous project management support ensures the planned development quality across all sprint periods.
Visual design
UI/UX design for service-provider software
From the software architecture to the graphic interface, the application is created in a focused way. Based on the requirements, an intuitive operating concept and a graphic design for high usability are developed.
Development & quality assurance
Software development
During development, modern technologies and best practices are used, matched to the respective type of software.
Software testing
Already during the development process, intensive automated software tests and manual functional tests reduce errors in the application.
Handover & completion
Final acceptance
Following the final deployment, the final acceptance takes place including training. Only after the final acceptance and the handover of the documentation is the project considered complete.
How we maintain software for service providers
Managed hosting
On behalf of clients, TenMedia rents web space on German servers and manages the entire hosting process including configuration, provisioning and management of access rights.
Update service
Continuous updates and security updates for both the deployed industry software and the overall infrastructure.
Further development of the industry software
As part of the maintenance services, the service-provider software is adapted and further developed for new requirements when needed.
IT security
Measures to monitor the software for unwanted activities and to prevent security incidents, in order to detect and close security gaps early.
Pen testing
As part of a security test, penetration tests are carried out to proactively identify and fix vulnerabilities in the software.
Monitoring of the service-provider software
The entire system is continuously controlled with regard to performance, resource usage and security.
Training
The maintenance services also include training on the use of the industry software developed.
Manuals
Whether creating manuals or subsequently documenting industry software developed by third parties: both are part of the scope of services.
FAQs
What we are proud of
- Experience
- 14+ Years
- Customers
- 30+
- Lines of code
- 1+ Million
- Projects
- 40+
- In-house development
- 100%
- Ventures
- 4+
- Partner
-
- Certifications
- ISO 9001: Quality Management
ISO 27001: Information Security
